 Assess
the business problem
 Requirements analysis
 Proof of concept
 Map key users and knowledge level
 Define the solution
 Relate issues to solution
 Define application requirements
 Present solution & revise
 Define criteria for acceptance testing
 Project planning
 Plan development
 Resource allocation
 Project team training
 Technical design
 Define technical design
 Review and formalise draft
 Develop solution
 Implement solution
 Milestone reporting & sign off
 Change control process
 Verify development
 Unit testing
 Acceptance testing
 Change control process
 Roll out
 Ensure optimum environment
 Train end-users
 Roll out application
 Post-Implementation support
 Project review
 Define & implement support levels
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